Privacy Policy

Last updated: 6 November 2026

1. Who We Are

Kelabscience is a laboratory consumables supplier based in Shanghai, China. This Privacy Policy explains how we collect, use, and protect personal information when you visit kelabscience.com, contact us, request a quotation, or discuss an order.

For questions about this policy or your personal information, please contact us at info@kelabscience.com.

2. Information We Collect

When you submit an inquiry or contact us, we collect the information you provide, such as your name, email address, company details, product requirements, quantities, delivery destination, and correspondence. Additional billing and delivery information may be needed if you place an order.

Our website and service providers may also process technical and usage information, including IP addresses, browser and device information, referring pages, pages visited, and website interactions. The information collected varies according to the service, its settings, and the choices available to you.

3. How We Use Information

We use information to respond to inquiries, prepare quotations, confirm specifications, communicate about samples and orders, and provide customer support. We also use website usage information to understand how visitors find and use our website, improve its content and usability, and identify technical problems.

Information may also be used to prevent spam and misuse, maintain website security, keep relevant business records, and meet applicable legal obligations.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies for website functions and visitor analysis.

We use Google Analytics to understand website traffic, referral sources, and interactions with our pages. Google may process online identifiers and information about your device and use of the website. Learn more about how Google processes personal information.

We use Lucky Orange for features such as heatmaps and session recordings, which help us understand interactions including clicks, scrolling, and navigation. These features may process usage and device information. For details, see Lucky Orange’s explanation of visitor data collection. You can also visit its Data Privacy Management Tool to review available options for your visitor data and future tracking.

You can manage or delete cookies through your browser settings. Restricting cookies may affect some website functions. Browser cookie controls do not necessarily prevent every form of data collection.

5. Sharing and International Processing

Information may be processed by service providers supporting website hosting, email delivery, analytics, security, and related technical services. Where necessary to arrange an order or delivery, relevant information may be shared with payment, logistics, or other providers involved in fulfilling your request. Information may also be disclosed when required by applicable law.

Kelabscience operates in China. Information may be processed in China and in other countries where our service providers operate. Privacy rules may differ between these countries. Contact us if you would like further information about the handling of your information.

6. How Long We Keep Information

The retention of inquiry and correspondence records depends on whether your request is active, whether we have an ongoing business relationship, and whether the records are needed for orders, accounting, legal obligations, or resolving disputes. Information should not be kept longer than necessary for these purposes.

Website analytics and session-recording data have separate retention arrangements determined by the relevant service and account settings. You may contact us for information about the retention of data relating to you.

7. Your Choices and Requests

You can contact info@kelabscience.com to ask about personal information relating to you or to request access, correction, or deletion. Depending on applicable law, you may also have rights to restrict or object to processing, obtain a copy of your information, withdraw consent where processing relies on consent, or complain to a relevant supervisory authority.

We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.

8. Changes to This Policy

We may update this policy to reflect changes to our website, services, or information-handling practices. The date at the top of this page shows when it was last updated.